<aside> 💡 A kit that helps you discuss how to build & develop services & experiences.
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Never have we ever been able to provide the amount of services that we are today. From renting out your own apartment through AirBnb to arranging a doctors appointment through the phone. All this has become possible thanks to the internet and modern technology. Creating a service business means providing intangible products that makes every customer feel unique and addressed as the company´s VIP. Generating that feeling needs planning and structure.
This kit helps you map important topics to give a clear view of how to provide a great service. It also helps you discuss how to create memorable services and experiences, from user, journey and organizational perspectives.
